Frequently Asked Questions

• Where do you deliver?
• Deliveries are available for San Juan, Guaynabo, Bayamón, Carolina, Trujillo Alto, Dorado, Caguas, Cayey, Toa Alta, Toa Baja, Vega Alta, Vega Baja, Gurabo, Aibonito and Cidra. We also have deliveries available to the South of the island (from Guayama to Yauco) and West (from Lajas to Aguadilla). 
• What day of the week do you deliver?
• Deliveries are coordinated with the costumer via email.
• What is the schedule of the deliveries?
• Deliveries are made during the day, usually between 11 am and 4 pm.

• What happens if I'm not home when delivery is scheduled?
• Plants can be safely left at your home without a person to receive them if there is access to your front porch or door. If there's no access, and delivery cannot be completed, order will be available for pickup only, delivery fee will not be refunded. 
• What’s the delivery fee?
• Delivery fee is $9, delivery is free on orders of $25 or more.

Orders:

• How can I cancel or change my order?
• Write as soon as possible to orders@clorofilapr.com for us to be able to process your request as soon as we can.
• Can I add items to an existing order?
• Yes! Just write us an email with your order information and what you'd like to add so we can help you out.
• How can I make special requests or larger orders?
• Write us at info@clorofilapr.com with the details and we'll get back to you as soon as we can.

Pickups:

• How long do I have to pickup my order?
• 30 days after you place your order. After 30 days the order will be automatically cancelled, no refund will be made. 
• Where is the pickup location?
• You select the Pickup location at checkout.

Shipping:

• How long until I receive my order?
• Orders are processed within 2 to 7 business days, depending on the amount of orders. After shipping, packages will arrive between 1-7 business days.

Services:

• Do you offer maintenance services for potted plants?
• We do! Service starts at $75, deposit can be made via website, date visit will be coordinated via email.
• Do you offer design services?
• We do! We offer design services for indoor and outdoor projects including landscape architectural services.